This Privacy Policy describes how Smarty Labs FZ-LLC ("we," "us," "our") collects, uses, stores, and protects data processed through the LensAI platform, available at getlens.ai and related APIs and integrations. By using LensAI, you consent to this Privacy Policy.
Name, email address, organization, and credentials provided during account registration or communication with us.
Logs, API calls, performance metrics, model usage, and contextual data generated by your AI agents as they interact with tools, APIs, or LLMs through LensAI.
When your AI agents process requests from end users, LensAI may receive: user prompts, instructions, input text; associated parameters, metadata, and timestamps; and responses or output data generated by the AI agent.
This information is processed solely for analytical and operational reporting, cost and performance optimization, and improvement of the LensAI Service. We do not sell, share, or reuse end-user content for purposes outside the LensAI platform.
Aggregated and anonymized metrics such as efficiency ratios, cost benchmarks, and performance indicators.
System logs, IP addresses, device identifiers, and browser data used for performance monitoring and security.
Data is stored securely on cloud infrastructure that meets international security standards. Retention periods depend on your plan or account configuration. End-user and AI agent data are retained only for as long as needed to provide analytics or as legally required. Where possible, personal identifiers are removed and replaced with anonymized or aggregated metrics. You may request data deletion at any time by contacting [email protected].
We do not sell or trade your AI agent or end-user data.
If you send or process data from your end users through LensAI, you are the data controller for that information. You are responsible for informing your users, ensuring lawful collection and transfer, and obtaining necessary consents. LensAI acts as a data processor for your end-user data and will process it only according to your instructions and for the purposes of providing the Service.
We use encryption in transit and at rest, secure access controls, network isolation, and regular audits to safeguard processed information against unauthorized access, loss, or misuse.
Depending on applicable law, you may request access, correction, deletion, or export of your data, and withdraw consent for specific processing activities. To exercise these rights, contact us at [email protected].
Our website uses cookies and similar technologies to improve user experience and monitor performance. You can adjust cookie settings in your browser preferences.
If data is transferred outside the UAE, we ensure appropriate safeguards and compliance with international data protection standards.
We may revise this Privacy Policy periodically. Updated versions will be posted on this page with a new "Last updated" date. Continued use of the Service implies acceptance of the updated Policy.
Smarty Labs FZ-LLC Dubai, United Arab Emirates Email: [email protected]